Delivery

 

Within Ireland & Northern Ireland:

 

We offer free delivery within Ireland & Northern Ireland when you spend over €65 on our website. If you spend under €65, you will be charged €5 delivery. We use Pony Express or First Direct depending on which of our locations your parcel is being sent from. Orders are shipped Monday-Friday for delivery during business hours. Please note that we cannot specify delivery times, deliveries can be made any time between 9am and 6pm, Monday to Friday. You will be provided with a tracking number upon request. 

*Please Note: some items have a delivery surcharge as they must be sent via pallet because of their weight/size. This delivery surcharge can be up to €20. 

 

Orders will be dispatched within 48 hours and will be delivered within 72 hours, but this can vary depending on items ordered, busy periods etc. Please note that some items may have a Long Delivery associated with them, which can take up to 14 working days, so please always check the Delivery section on the item you are ordering. 

 

 

Within the United Kingdom:

 

We charge €10 postage for any orders to the UK under €65 and €5 for any orders over €65. We use Parcel Connect to deliver our parcels to the UK. Orders are shipped Monday-Friday for delivery during business hours. Please note that we cannot specify delivery times, deliveries can be made any time between 9am and 6pm, Monday to Friday. You will be provided with a tracking number upon request. 

*Please Note: some items have a delivery surcharge as they must be sent via pallet because of their weight/size. This delivery surcharge can be up to €20. 

 

Orders will be dispatched within 48 hours and will be delivered within 96 hours, but this can vary depending on items ordered, busy periods etc. Please note that some items may have a Long Delivery associated with them, which can take up to 14 working days, so please always check the Delivery section on the item you are ordering. 

 

 

Within Europe:

 

We charge €20 postage for any orders to any other European countries under €65 and €15 for any orders over €65. We use An Post to deliver our parcels throughout Europe. Orders are shipped Monday-Friday for delivery during business hours. Please note that we cannot specify delivery times. Deliveries can be made any time between 9am and 6pm, Monday to Friday. If your parcel is small enough, then it will be put through your letterbox. You will be provided with a tracking number upon request. 

*Please Note: some items have a delivery surcharge as they must be sent via pallet because of their weight/size.

 

Orders will be dispatched within 48 hours, but may take up to 14 days for delivery. Please note that some items may have a Long Delivery associated with them, which can take up to 28 working days, so please always check the Delivery section on the item you are ordering. 

 

 

Rest of World:

 

We charge €25 postage for any orders to any countries outside Europe under €65 and €20 for any orders over €65. We use An Post to deliver our parcels all over the world. Orders are shipped Monday-Friday for delivery during business hours. Please note that we cannot specify delivery times. Deliveries can be made any time between 9am and 6pm, Monday to Friday. If your parcel is small enough, then it will be put through your letterbox. You will be provided with a tracking number upon request. 

*Please Note: some items have a delivery surcharge as they must be sent via pallet because of their weight/size.

 

Orders will be dispatched within 48 hours, but may take up to 21 days for delivery. Please note that some items may have a Long Delivery associated with them, which can take up to 36 working days, so please always check the Delivery section on the item you are ordering. 

 

 

*Please Note:We reserve the right to change these conditions due to unforeseen circumstances or if an item has run out of stock and has to be specially ordered in. We will keep you posted of any changes to the best of our ability.

 

**Please Note:Inclusion of any product on our website is not a guarantee of it being in stock at the time of ordering. Items discontinued by manufacturers or that are no longer available that season we endeavour to remove from our website as quickly as possible, but remember, we are only human after all.

 


 

Returns Policy

 

PLEASE CLICK TO DOWNLOAD OUR RETURNS FORM HERE.

 

Returning orders to us is simple and easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery or collection.

 

You can use one of our three returns methods below:

 

Instore:

All items purchased online or instore can be returned to any Outdoor Adventure Store. Just take the goods you want to return, along with the receipt for the goods, and the store team will be happy to assist you. If you paid using a credit or debit card, please make sure you have this same card with you, so that we can process the refund. If you paid using PayPal or Payzone (online orders), we will notify our returns team and they will process the refund or exchange from our warehouse location.

 

By Courier:

We offer ONE free return per order. Just call us on 01-2764426 between 10am and 5pm, Monday to Saturday, or you can email us at online@oas.ie. We will organise a courier to collect the parcel from you when we are contacted. Once your returned items are received back in our warehouse, we can then provide you with a refund or exchange. Please note that we cannot set up a courier collection for a specific time, our courier collects between 9am and 6pm, Monday through Friday, as a result, please provide an address at which you will most likely be present between those times.

 

By Post:

You can make your own arrangement through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we physically receive your parcel back to one of our locations.

 

Please return parcels to:

Outdoor Adventure Store

Unit 5, Bray South Business Park

Killarney Road,

Bray,

Co.Wicklow

 

Please include either our returns form or a note in any return parcel including your name and phone number. 

 

*Please Note: When it comes to refunds or exchanges, we are not liable for the original shipping cost if you have incurred one.

 

**Please Note: Unless faulty, items returned must be returned in their original packaging, unused, and in a resalable condition. Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the team handling returns. This does not affect your statutory rights.

 


 

Payment

 

If you are paying by cheque, please fill out our Cheque Payment Form and post it to us along with your payment. You can find our Cheque Payment Form by clicking HERE.

 

If you wish to pay by cheque, please note that your goods will not be dispatched until your cheque has been cleared. If your cheque does not clear, your order will be cancelled and you will have to place a brand new order.

 

Please note that we only accept GROUP cheques. If we are sent a personal cheque it will be returned to the customer immediately, and the order will be cancelled. The customer will then have to place a brand new order.